White Paper: Managing Critical Events - A Guide to Enterprise Integrated Operation Centers

The purpose of this Post is to provide an overview of a White Paper that is available as PDF on the website. https://www.panoramastrategies.com/services

The purpose of this White Paper is to provide knowledge and insights on how to optimize decision-making processes to manage critical events, how to create an organizational culture of information sharing, and a mindset of collaborative decision-making.

A central expression of that purpose is an Enterprise Integrated Operation Center (EIOC). An EIOC will connect and engage all functions, processes, and people of an organization to plan for, manage, and learn from critical events. It leads to an awareness of shared identify and connected outcomes across an organization. The result is an environment that supports higher quality decision-making leading to for example, better customer experiences, a safer workplace, stronger financial performance, and bolstered brand reputation.

The past is not the future, but it is a powerful indicator of events and consequences that can affect an organization. Pandemics, natural disasters, terrorism, and cyber breaches will continue to occur. Economic shocks, geo-political events, and societal shifts with unknown consequences must be expected. What matters now is how an organization acts to prepare its executives and employees for future challenges.

This Paper outlines straightforward steps to optimize decision-making processes and boost organizational performance for critical event management.

By connecting what already exists within an organization: people, plans, processes, and technology with an EIOC, essentially a 21st century digital enterprise information control tower, it will power real-time situational awareness and enable data-driven decision-making.

An intended consequence of establishing an EIOC is to reach a state of adaptive resilience. The familiar term of resilience implies the ability to adapt to and quickly recover from all types of events, incidents, and crises, while maintaining continuous operations. Adaptive resilience is the next level as it enables ‘bouncing back, better’ accomplished through continuous organizational learning.

Technology is important, but what really matters is an organizational culture built on collaboration and information sharing.

Key Words:

Best Practice

A vital ingredient to successfully implement an EIOC and embed the mindset of collaboration within an organization is committed executive leadership. Leaders that embrace being proactive and agile will be more successful in an age of constant change.

With executive blessing comes implementation, where a dedicated team of internal champions are critical to sustaining and developing the vision at all levels and to have the tenacity and persistence to drive the project forward within a multitude of internal and external stakeholders.

A key action early on is to create a Concept-of-Operations (Con-Ops) document that covers all aspects of the EIOC. The Con-Ops document needs to be continuously up-dated, which is a perfect example that an EIOC represents a process, not an end goal. Any EIOC that operates the same way after 1 year, even six months, is not functioning properly. The Con-Ops should always be evolving by incorporating new data sources, finding new consumers of its products, involving new users, new and up-dated SOP’s and generating new best practices.

Change management is difficult, but it is a real do or perish task. Employees want their working environment to be familiar and predictable and to focus on their task at hand, rather than on new tools. However, change is inevitable and necessary to stay effective. An advantage with event management platforms is their inherent configurable and modular nature. These platforms are, or should be, configured based on end-user inputs.

Having end-users involved early will also pay off during training and launch where many users will already be proficient as they have worked with the tool for some time. Early involvement also translates into a sense of ownership and pride and will lead to faster adoption.

Concluding Thoughts: Invest in the Future and Thrive

The goal of an organization should not be to just get by, or merely survive, rather it should be to thrive and offer its customers, owners, shareholders, employees, and business partners growing value and reward through higher quality decisions.

Establishing an EIOC is a relatively small investment to realize substantial rewards by becoming increasingly predictive and potentially preventative. It also squeezes more value out of already made investments by offering a connective platform for available, yet isolated and unused data.

Such a project will result in the physical representation of an EIOC but will also bring a new organizational culture of embracing change, innovation, modernization, and collaboration that will serve the organization well for a long time.

Available Services by Panorama Strategies

Panorama Strategies can guide and support your path to explore, evaluate, ideate, or conceptualize an EIOC that fits your organization’s needs. Not every EIOC will, or should, look the same, rather it should be contextualized to the needs and challenges of a specific organization. Furthermore, any initiative should build on what is already in place and make it better.